Canary Technologies has formed a new partnership with Wyndham Hotels & Resorts, a prominent hotel franchisor. Wyndham has selected Canary to drive its recently unveiled AI-boosted Guest Engagement Platform. This platform is set to be implemented in over 6,000 hotels across the United States and Canada, marking one of the most extensive guest-facing AI technology deployments in the hospitality sector.
Harman Singh Narula, Co-Founder & CEO of Canary Technologies, expressed, ‘The hospitality industry is in the midst of a digital transformation, with modern travelers increasingly expecting seamless digital experiences from booking to check-out. Concurrently, property owners are actively seeking ways to enhance their profitability while meeting the evolving demands of guests. Consequently, a unified digital guest journey has become an integral part of the hotel technology arsenal. We are thrilled to collaborate with Wyndham to power their Guest Engagement Platform, as this partnership represents the synergy of two brands working towards a more dynamic and digital future in the hospitality sector.’
The platform, designed to enhance the guest experience and increase hotel revenue, encompasses Canary’s mobile check-in, mobile checkout, dynamic upsell, and guest messaging products, all empowered by Canary Hospitality AI. This initiative offers a range of advantages for Wyndham’s franchisees, including a streamlined check-in and checkout process that reduces wait times and minimizes fraud by eliminating the need for manual credit card and ID exchanges; the potential to enhance revenue by providing guests with upgrades and additional amenities from booking through to checkout; and the capability to enable front desk and concierge teams to communicate efficiently with hotel guests at scale, saving valuable time through automated broadcast and direct messaging.
Scott Strickland, EVP and Chief Information Officer at Wyndham Hotels & Resorts, remarked, ‘As the world’s largest hotel franchisor, we are continually seeking innovative ways to help our franchisees operate more efficient and profitable hotels. Whether it’s streamlining the check-in process to allow hoteliers more time to deliver personalized guest services or gathering valuable feedback upon checkout, through Canary and its offerings, we are harnessing the power of technology to empower our franchisees and, as a result, to further enhance the guest experience. This aligns with our commitment to The Wyndham Advantage.’
